Based in Dallas Texas, Securus Technologies serves over 3,400 correctional facilities, law enforcement agencies, and safety organizations with top communications platforms. They currently serve over 1,200,000 inmates and their families with a variety of phone services.
Using Android, iPhones, or land lines, Securus offers prepaid calls, direct billing calls, collect calls, and inmate debit calls. One of the more popular services is the video calling service where families and inmates can see each other during the call as long as there are web cameras on each end of the call. There is also email, Jail Voicemail, and money transfer services available.
Over the past few months, GTL, a competitor of Securus has publicly been claiming that GTL has better pricing and service than Securus, and the opposite is the real truth. Openly challenging Securus in this manner was not a good thing for GTL to do, as Securus offered a public challenge to GTL to publicly compare rates, services as customers see it, and some other comparisons that are meaningful in the industry. The results of the challenge would be judged by an independent agency.
At first, there was silence from GTL, and then after a few weeks, GTL politely declined to participate in the challenge. This was not unexpected, because there was no way that GTL could prevail, because the facts are the facts, and they would have been evident in the public arena.
From its award-winning call center to the huge investment in state-of-the-art technology and equipment, Securus is serious about the quality of delivery and the satisfaction of its product by the consumers, the inmates and their families. Securus takes this very seriously because in many cases a steady connection to family and friends is what helps inmates get through the arduous journey of incarceration.