I have noticed that some revolutionary changes happen as an aftermath to a few painful incidents. Though it becomes an endless pain for the victims during the course, it has the power to change the way the particular system was working until then. I can quote the example of contraband phone usage by the inmates of American prisons, and the deadly attack on Robert Johnson, a correction officer from South Carolina. Since the mobile phone technology expanded post-2000, contraband phones were creating bigger threats to prison as well as prison officials’ security.
However, the authorities were not keen on addressing the threats in this regard though there were several incidents of crimes using the contraband phones. But, in 2010, the attack on Johnson of Lee Correctional Institution brought greater attention towards the need of controlling such phones behind bars. He received seven bullet shots at his home by an attacker, an inmate who got released just a few days before the attack. The investigation showed that Johnson was attacked due to he seized a contraband package that was dispatched to a criminal gang inside the prison just two weeks before the attack. It also showed that the gang members were contacting the attacker using a contraband phone from inside the prison.
I had noticed several similar incidents during those days where the prison officials or their immediate relatives were attacked by criminal gangs due to their conflicts with inmates. After narrowly escaping from death, Johnson decided to fight against contraband phones and spoke about his experience wherever he could. In March last year, he presented the details before the telecom regulator of the country, Federal Communications Commission, and explained the process of controlling such phones including its need in prison security. It was required to get the approvals of the regulator as there were federal laws to block or jam signals.
By that time, Johnson started working with Securus Technologies, an innovator in the prison technology ecosystem, as a paid consultant. Interestingly, the company has come up with an innovative product to block contraband phone calls called Wireless Containment System. According to the officials of Securus, it is virtually putting a mobile phone network over the prisons and allows only calls from known numbers. The antenna of the system is highly powerful enough to attract all the incoming and outgoing calls in the given locality, and unauthorized calls are blocked using the smart technology.
The prison communication business is slowly growing to be bigger than it has ever been. More and more names are trying to stand up against the big players in the field. Prisons across America are in constant need of businesses that will help them set up the communications that inmates have with their friends and families. One of the biggest companies in the field of prison communications is Securus Technologies. Securus Technologies has had a long history of providing communications services to prisons and continued to do so in over a hundred prisons in the United State. Securus has always believed in updating the kind of technology they use and the services that they provide. This is one of the primary reasons why Securus Technologies is one of the most favored prison communications providers in the entire country.
Securus Technologies provides a range of video chat and voice calling services in the prisons that they have partnered with. But because of the nature of their services, it was easy for them to be misused by inmates who wanted to do so. For this purpose, the communications provider went one step further and installed inmate monitoring systems so that they could keep track of all the calls that are going on. This has proven to be an incredible tool to prisons across America as it has helped them improve their security and keep a closer watch on their inmates. Because of the technology implemented, Securus Technologies, since they opened for business, have helped several prisons to arrest criminals right before their illegal activities would be set in motion. The calls that are being done through the communication technology that Securus Technologies uses are recorded and kept. If a judiciary or any court of the law ask for these records, they can provide them with it to help support the case. These phone recordings and conversations have been used several times to catch criminals who were trying to get involved in criminal activities, either inside the prison or with the outside world.
The communications which Securus Technologies provides have made the task of monitoring inmates easier than it has ever been. More and more prisons across the country are now choosing Securus Technologies as their primary communications and monitoring systems provider because of the efficiency that comes along with the range of services that they provide.
The company is currently being led by Rick Smith who has been an incredible leader in Securus Technologies. Smith was the person responsible for the incredible changes that the company made in 2008, which improved their business for the better. With his expertise, he streamlined the merger of Securus Technologies and T-Netix, to form one big communications company that would be able to stand out in the industry.
Since the dawn of the new millennium, technology has been on a continuous path to improvement. Now more than ever before, technology is being used on virtually every sector of the economy. One company that is driving the use of technology in the incarceration industry is Securus Technologies.
Securus Technologies is an inmate technology based firm headquartered in Texas, Dallas and serves over 3,200 public safety, correctional centers and law enforcement with communication technology. In addition to this, the facility has a network population of over one million inmates around the North America region. Even with these numbers, Securus Technologies is quite reputable in its operations thanks to the high-technology software solutions it has, the unmatched engineers, designers, technocrats and thinkers it employees.
Some of the services Securus technologies delivers to its clients everyday include; connecting incarcerated members to their families, delivering critical information to correctional facilities, monitoring and responding to emergency situations around correctional facilities, incident management and carrying out investigations to name but a few. According to comments collected by the company from its customers regarding its operations, there is something to write home about. Most of Securus technologies customers are quite confident about the company’s use of technology in preventing crime. The following are of the sampled responses from the survey.
Both correctional facilities and individual users confirmed that Securus technologies equipment have helped create a safer environment for them. For instance, one comment noted how the facilities monitoring equipment helped them gather information on a corrupt correctional facility even leading to his arrest. When it comes to helping solve crimes, one comment noted how monitoring inmates calls helped them get access to critical information that will led to solving a crime on the outside world. These and much more are proof enough that actually Securus technologies use of technology in the inmate industry is to the advantage of everyone.
Based in Dallas Texas, Securus Technologies serves over 3,400 correctional facilities, law enforcement agencies, and safety organizations with top communications platforms. They currently serve over 1,200,000 inmates and their families with a variety of phone services.
Using Android, iPhones, or land lines, Securus offers prepaid calls, direct billing calls, collect calls, and inmate debit calls. One of the more popular services is the video calling service where families and inmates can see each other during the call as long as there are web cameras on each end of the call. There is also email, Jail Voicemail, and money transfer services available.
Over the past few months, GTL, a competitor of Securus has publicly been claiming that GTL has better pricing and service than Securus, and the opposite is the real truth. Openly challenging Securus in this manner was not a good thing for GTL to do, as Securus offered a public challenge to GTL to publicly compare rates, services as customers see it, and some other comparisons that are meaningful in the industry.
This was not unexpected, because there was no way that GTL could prevail, because the facts are the facts, and they would have been evident in the public arena.
From its award-winning call center to the huge investment in state-of-the-art technology and equipment, Securus is serious about the quality of delivery and the satisfaction of its product by the consumers, the inmates and their families. Securus takes this very seriously because in many cases a steady connection to family and friends is what helps inmates get through the arduous journey of incarceration.