How the Use of Technology Has Helped Securus Technologies Solve Inmate Crime

Since the dawn of the new millennium, technology has been on a continuous path to improvement. Now more than ever before, technology is being used on virtually every sector of the economy. One company that is driving the use of technology in the incarceration industry is Securus Technologies.

 

Securus Technologies is an inmate technology based firm headquartered in Texas, Dallas and serves over 3,200 public safety, correctional centers and law enforcement with communication technology. In addition to this, the facility has a network population of over one million inmates around the North America region. Even with these numbers, Securus Technologies is quite reputable in its operations thanks to the high-technology software solutions it has, the unmatched engineers, designers, technocrats and thinkers it employees.

 

Some of the services Securus technologies delivers to its clients everyday include; connecting incarcerated members to their families, delivering critical information to correctional facilities, monitoring and responding to emergency situations around correctional facilities, incident management and carrying out investigations to name but a few. According to comments collected by the company from its customers regarding its operations, there is something to write home about. Most of Securus technologies customers are quite confident about the company’s use of technology in preventing crime. The following are of the sampled responses from the survey.

 

Both correctional facilities and individual users confirmed that Securus technologies equipment have helped create a safer environment for them. For instance, one comment noted how the facilities monitoring equipment helped them gather information on a corrupt correctional facility even leading to his arrest. When it comes to helping solve crimes, one comment noted how monitoring inmates calls helped them get access to critical information that will led to solving a crime on the outside world. These and much more are proof enough that actually Securus technologies use of technology in the inmate industry is to the advantage of everyone.

 

Securus Technologies Pioneering Investigative Technology for a Safer Society

The field of correctional technology has been witnessing a major growth in the last few years, and the credit for this tremendous development can be given to companies like Securus Technologies. The company has helped thousands of correctional agencies to streamline their internal environment with the aid of technology and function better. The law enforcement agencies using the services of Securus Technologies can perform better and can ensure that it can track down the criminals who are the source of spreading nuisance in the society.
The government information management solution offered by Securus Technologies is also top notch. It helps the government agencies to manage their database easily and efficiently while keeping the back-up remotely accessible and safe always. The company is also known to offer advanced parolee tracking system.
Securus Technologies aims to provide a comprehensive range of services in the industry, and it is mostly because the correctional industry is one of the fastest developing sectors in the country today. It is expected to grow exponentially in the years to come, and Securus Technologies aims to retain its domination in the industry. One of the biggest reasons why Securus Technologies has been in the news recently is because it won the famous Golden Stevie Award for the best customer service. It only goes on to show that the company is not only focused on providing better products and services but also exemplary customer service as well.
There are many different services offered by Securus Technologies, starting from money transfer service to video visitation, and from photo sharing service to phone services, and more. The list of services offered by Securus Technologies continues to get longer as the company is known to launch new services quite frequently. It helps the customers to look forward to something new and useful from the company, which is known for delivering value based services in the correctional sphere.

Why Securus Technologies is The Consumer’s Choice

Based in Dallas Texas, Securus Technologies serves over 3,400 correctional facilities, law enforcement agencies, and safety organizations with top communications platforms. They currently serve over 1,200,000 inmates and their families with a variety of phone services.

 

Using Android, iPhones, or land lines, Securus offers prepaid calls, direct billing calls, collect calls, and inmate debit calls. One of the more popular services is the video calling service where families and inmates can see each other during the call as long as there are web cameras on each end of the call. There is also email, Jail Voicemail, and money transfer services available.

 

Over the past few months, GTL, a competitor of Securus has publicly been claiming that GTL has better pricing and service than Securus, and the opposite is the real truth. Openly challenging Securus in this manner was not a good thing for GTL to do, as Securus offered a public challenge to GTL to publicly compare rates, services as customers see it, and some other comparisons that are meaningful in the industry.

 

This was not unexpected, because there was no way that GTL could prevail, because the facts are the facts, and they would have been evident in the public arena.

 

From its award-winning call center to the huge investment in state-of-the-art technology and equipment, Securus is serious about the quality of delivery and the satisfaction of its product by the consumers, the inmates and their families. Securus takes this very seriously because in many cases a steady connection to family and friends is what helps inmates get through the arduous journey of incarceration.